Applications: From DOS to Windows 7, from Microsoft Office 97 to 2010 including Word, Excel, PowerPoint, Access, Outlook, and Front Page. HTML and CSS, as well as CompTIA Certification courses like A+ and Network+.

Summary:
A computer trainer who is down to earth and enjoys seeing students eyes light up when they learn the courseware. Approachable and knowledgeable Tom can fulfill many roles, from trainer to computer repair to web design, he is not afraid to tackle any role. His greatest asset is his students and humour.

Experience/Projects: as Independent Contract Trainer – Digital Smiles Inc.
Spring 2010 – Chevron (Calgary) via Global Knowledge Inc.
• Office 2007 training for staff – Word, Excel, PowerPoint, Outlook.
• Worked with IT team in incorporating eDocs (Document Manager Program).
• Trained in all products Levels 1 to 3 using ElementK manuals.

Spring 2010 – Grande Cache Coal via New Era Technology
• Office 2003 Training for coal mine staff doing upgrades.
• Instructed in Microsoft Project 2007 Level 1 and referenced 2003 version.
• Trained to a wide range of skill sets.

Spring 2010 – Red Deer College (RDC), Red Deer, Alberta
• Developed a one day SharePoint End User training session for staff spread over two weeks.
• Worked with SharePoint design team indigo ice on new the Interface for staff.
• Worked with Web Services and IT team at RDC for permissions and process.
• Worked with Marketing and Communication team for Writing for the Web session.

Fall 2009 – Red Deer College (RDC), Red Deer, Alberta
• Developed a one day SharePoint End User training session for staff spread over two weeks.
• Worked with SharePoint design team indigo ice on new the Interface for staff
• Worked with Web Services and IT team at RDC for permissions and process
• Worked with Marketing and Communication team for Writing for the Web session
• Compiled a 12 page colour print training manual for hands-on training

Spring/Summer 2009 - Chevron Canada via Global Knowledge Inc.
• Provided Vista and Office 2007 rollout training for the large corporation
• Used in-house training material to conduct hands-on sessions
• Class sizes usually ranged from 6-12 people
• Created practice exercises for Office 2007 Word/Excel/PowerPoint/Outlook
• Q&A questions about Vista and Office
• Adapted and worked within the ‘Chevron Way’ or large corporate culture

Fall 2008 – Teck Coal (Elk Valley Coal)
• Provided Vista and Office 2007 rollout training for the large corporation
• Used Element-K materials and personal examples
• Classes had from beginner users to advanced users in the same class
• Class size ranged from 6 to 18 people, hands on format.
• Taught at 4 mine sites in British Columbia Elk Valley/Sparwood area.

Summer 2007- Summer 2008 – Operations Manager – ctc TrainCanada
• Oversee a 10 room training facility – from manuals to instructors to classrooms functions.
• Update contracts and negotiation process with Contractors and Vendors.
• Provide direct supervision of instructors and staff members.
• Provide follow-up for clients on course execution and feedback.
• Minor bookkeeping with Invoicing and Accounts Receivable.
• Oversaw physical move from a 7 room centre to a 10 room location.

1996-2009 Computer Repair and Web Page Designer
• Hobby business designing and maintaining quick loading high ranking web sites.
• Desktop publishing with Paint Shop Pro, notepad and Expression Web.
• Maintain and repair computers for a small 5 person office (and neighbours!).

Education: as an in-class student or self-study.
Spring 2010: SharePoint 2007, Office 2010, Windows 7, and Server 2008 – Self Study
• Preparing for training on Office 2010, Windows7 and Server 2008 releases
• Self-taught, have virtual practice network set up at home.

Fall 2009: CompTIA CTT (Certified Technical Trainer) certification attained.
• Written exam and 20 minute training video tape submission.

Fall 2008: Microsoft SharePoint 2007 - MindSharp
• SharePoint 2007 Power/End User and Administrative courses
• Formalized courses in a classroom environment

2006: CompTIA Security+
• Self study for Security certification

2006: Windows Vista, Microsoft Office 2007
• Ongoing studies, self taught, currently planning, recertified MCT in 2006.

2004/2006: Windows 2003, Apple OSX (Tiger), Linux Novell Suse
• Ongoing studies, self taught, create and use own network at home.

2003 Cisco CCNA Administrator Course – Infogem (Educore)
• A five day “boot camp” course on Cisco routers, switches and permissions

2000-2001 E-Commerce Wireless Programming Course - ATTA Training & Development
• The program involves leading edge training and hands-on project development in the E-Business environment
• Skills exposed to: Visual Basic 6, Visual Interdev, SQL7, Oracle8, Wireless protocols (WAP), JavaScript, XML, UML internet languages, Citrix software and HTML web design implementations.

2000 Upgrade Studies – Boot Camp Microsoft Windows 2000 - ATTA Training
• Fast paced one week long "boot camp" training for upgrading from NT4 to Windows2000 to take advantage of the new properties of Windows2000, implementation and troubleshooting

1999 Graduate - Microsoft Certified Trainer Certification - Trab Training Inc.
• A Microsoft authorized education course designed to help instructors improve their communication skills and qualify to deliver Microsoft Official Curriculum (MOC) instructor-led courses to computer professionals.
1999 Graduate - Microsoft Certified Systems Engineer & A+ Hardware - Drake International Training Centre
• Microsoft Official Curriculum course for Windows NT 4.0.
• Studied network application, Internet access and security.
• Hardware and Windows 95, DOS 6.22 software studies.

1995 Graduate - Business Management - SAIT - Diploma
• Majoring in Marketing as well as Public Relations matters.

Feedback:
"Tom McLaughlin was a really knowledgeable instructor who gave the class the ability and full use of our skills, while pushing the limits of what each of us could do."
- Computer Technician Student, Bow Valley College 2005
Recent feedback from a Vista/Office 2007 rollout in Calgary.
- The Instructor, Tom, very informative, helpful, knowledgeable man. His wit lightened up the week and made for a very pleasant week.

- Excellent Instructor. Highly motivated and enthusiastic. Makes learning easy and enjoyable. I knew nothing about computers coming in the first day and feel very well informed & confident upon leaving.

- Tom is an extremely knowledgeable instructor with a relaxing teaching style. I would personally highly recommend to because of his knowledge, delivery and personality.

- Tom was a very thorough teacher. He presented the material in clear "plain English" way - and added some humor. He also had very good analogies that made things easier to understand.

- The instructor has a lot of patience! Thank you! I was getting frustrated but he helped me beat the problem!

Further feedback may be read at: http://www.tomax7.com/testimonials.html or upon request.

Tom can be found on Google in #1-4 spots with these key words:
“calgary microsoft trainer”, “microsoft trainer”, “aplus notes”, “a+ notes”, “web design notes”,
“mcse notes”, “tom mclaughlin”, “network plus notes”, and “please laugh”.